At Starzen, we believe that customer trust is the first priority. Based on our Personal Information Protection Policy, we strictly manage the personal information we receive from customers, and actively promote efforts to ensure accuracy and confidentiality.
Personal information acquired through inquiries is only used for responding to customers and users of this website, and is not ued for any other purpose.
・E-mails sent from us in response are directed to the individual concerned. Please refrain from forwarding or secondary use of part or all of our reply
・We will respond to inquiries during business hours. (Business hours: 8: 00 - 17: 00, excluding weekends and holidays)
・Note that responses to certain inquiries may be sent directly from the relevant Starzen Group Company.
・We may be unable to contact you if you advise an incorrect e-mail address or telephone number, or due to your spam setting, system failure, etc.
If you do not hear from us by phone or e-mail within 3 days excluding Saturday, Sunday, and public holidays, please do not hesitate to contact us again.